Question 1

Do you ship internationally?

Accepted Answer

Yes — we offer international shipping to over 100 countries worldwide through leading global logistics providers. If your country appears as unavailable at checkout, please reach out to us via our Contact Us page and our team will work with you to arrange an alternative shipping solution.

Question 2

What is your return policy?

Accepted Answer

All sales made through our official store are final. If you purchased through one of our authorized regional distributors, please contact them directly regarding returns and exchanges. All custom orders are non-refundable and non-exchangeable. If you receive a defective or incorrect item, please contact us with photos of the product and we will work to resolve the issue as quickly as possible.

Question 3

How long does shipping take?

Accepted Answer

Orders are processed and dispatched within 2–3 business days. Expedited shipping typically arrives within 7–14 business days, while economy shipping may take 10–20 business days depending on your location. Custom orders take longer to produce — small custom orders have a production lead time of about 1 week, with shipping to follow as soon as they are ready. All products are shipped from China unless stated otherwise. A tracking number will be sent to your email once your order has been shipped.

Question 4

Do you offer custom team orders?

Accepted Answer

Absolutely. To get started with a custom team order, please visit our Custom Orders page. For inquiries regarding bulk pricing, wholesale opportunities, or becoming an authorized reseller or distributor, please contact us directly.

Question 5

Are the products true to size?

Accepted Answer

We recommend referring to the size chart provided for each product, which can be found within the product photos and description section. This will help ensure you select the correct fit.

FAQs

Do you ship internationally?

What is your return policy?

How long does shipping take?

Do you offer custom team orders?

Are the products true to size?